Years of experience: 5
Customer Success ManagerConsultingData EntryCustomer ServiceWorkplace Experience Manager
Trust Score
Exceptionally trusted; proven professional excellence.
ELENA GEORGIANA's Career Path
May. 2022 -Present
Apleona UKWorkplace Experience Co-ordinator @IBM UK - LONDON 20 York Road
United KingdomDelivering and maintain excellent customer service.
Coordinate activities related to delivery of workplace experience for clients, including administrative support for delivery of services as: Concierge, A/V Support Meeting & Event Management/ Conference & Meeting Room Management, Workplace Coaching & Onboarding/ Community Programs, Mail Services, Office Supply Management, Moves, Adds, Change...
Sep. 2021 -Apr. 2022
Clarion Housing GroupCustomer Service Advisor
London, England, United KingdomEngage with customers via telephone to support in the raising of repairs, servicing and maintenance of properties; ensuring compassion to individual circumstances and use negotiation skills to ensure agreement with projected timeframes. Investigate first level complaints, aligning with SOPS, escalating referrals to the complaints department to rapidly achieve a resolution for customers.
Suppo...
Oct. 2020 -Jul. 2021
FirstPort (UK)Concierge
London, England Metropolitan AreaRecruited as a Concierge to manage the daily operations of a London-based residential building; overseeing the management of property keys, booking of access to the properties, repairs and investigations.
Monitored advanced CCTV security cameras to track security concerns such as theft, suspicious behaviour and trespassing; transferring these recordings to the police via the legal department....