Years of experience: 15
Complaint Resolution SpecialistClient Relations SpecialistChief Customer Officer (CCO)Customer ServiceSoft Skills TrainerLife Coaching
Trust Score
Exceptionally trusted; proven professional excellence.
Pedro's Career Path
Dec. 2024 -Sep. 2025
QSC ProSr. Manager, Program Management
Costa Mesa, California, United States• PLM assessment and improvements with Agile methodologies to support accelerated development and reduced risk with ODM/JDM partners in Asia for eight figures of business. • Impactful implementation of retrospectives at each phase gate with internal team and external ODM/JDM partners. • PLM improvements included JIRA training for first time users in ODM/JDM team members in China, Thailand, Ma...
Jul. 2024 -Present
Louroe ElectronicsSr. Engineering Manager
California, United States• Managed engineering department for analog and digital products used in audio surveillance market for a company that has been in business since 1979. Providing engineering leadership with a sensitivity to cultural fit of new processes tar-geted to improve integration of products in the field, sales, technical support, and client experience. Training of staff that include executive management...
Jan. 2024 -Jun. 2024
3Degrees Group, Inc.Change Management / Program Manager
United States• ChatGPT, GenAI training and tracking of progress within the developer community as part of OCM project within the company. • PLM assessment and improvements with Agile methodologies in culturally aligned usage of Agile, JIRA, Asana, Confluence, scrum master methods, retrospectives, weekly reports, and SQL tools to sustain eight figures growth of e-commerce centric business. • Impactful PLM ...