Years of experience: 13
Typing SpecialistData EntryTech SupportProject ManagerSystem AnalystIT
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Alberto's Career Path
Jun. 2021 -Mar. 2026
CoppelSupport Specialist
Culiacán Sinaloa• Responsible for managing device lifecycle for the technological infrastructure,
end points, servers, switches, and peripheral devices, for three different
businesses for Coppel Group, Retail, Bank and Retirement Fund Manager,
including technical specifications to manage testing, purchase and renewal.
Managing vendor and provider relationships and meetings.
• +35 types of end-point dev...
Mar. 2017 -Jun. 2021
CoppelProject Analyst
Culiacán Sinaloa• Responsible for helping the company meet its strategic objectives through the
management, development, and implementation of IT Infrastructure projects.
Motivating, leading, and managing multidisciplinary specialist work teams,
monitoring and promoting the achievement of project objectives through
compliance and control of indicators such as scope, time, and cost. Acting as a
bridge b...
Mar. 2016 -Mar. 2017
CoppelSupport Engineer
Culiacán Sinaloa• Provided technical support to internal staff, resolving hardware, software, and
network issues.
• Diagnosed and troubleshot L1/L2 incidents, ensuring minimal downtime and
service continuity.
• Installed, configured, and maintained IT equipment, including laptops, desktops,
and peripherals.
• Supported network connectivity issues (LAN/WAN, VPN, Wi-Fi).
• Managed user accounts, permis...