Years of experience: 9
Customer Care SpecialistLive ChatChat SupportCustomer ServiceCall Center TrainerCustomer Support Representative
Trust Score
Exceptionally trusted; proven professional excellence.
Nada's Career Path
Jun. 2025 -Present
London International Patients Services (LIPS)L&D Supervisor
Lead the end-to-end Learning & Development function, aligning training initiatives with business needs
and operational priorities.
Conduct organization-wide Training Needs Analysis (TNA) to identify capability gaps and design
targeted learning interventions, yearly calendar, and non-training initiatives.
Design and deliver scalable learning programs across all levels, making sure solid lea...
Feb. 2023 -May. 2025
London International Patients Services (LIPS)Senior L&D Specialist
Delivered training programs for internal teams and external clients, ensuring alignment with business
and client expectations.
Designed customized training materials and workshops using instructional design methodologies
(ADDIE).
Managed annual L&D calendar and training schedules across departments.
Led vendor management activities, including selection, negotiation, and coordination of exte...
Dec. 2021 -Jan. 2023
TeleperformanceLearning & Development Specialist
Delivering technical, mathematical, theoretical and soft skills sessions for all company’s employees,
programs across multiple channels (virtual & classroom).
Designed the monthly calendar and sessions’ announcements.
Delivered technical, soft skills, and behavioral training.
Designed and developed assessments for new and updated training content.
Evaluated performance of newly promoted lead...