Years of experience: 17
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Stefano's Career Path
Sep. 2022 -Present
MicrosoftSenior Escalation Engineer (Sr. EEE)
Milan, Lombardy, ItalyWorldwide escalation point and supportability lead for Azure VPN and Azure VirtualWAN technologies. Responsible for training, internal/external documentation, automated diagnostics and customer self-help material with the final goal of improving customer experience when they need support on Azure Networking.
Oct. 2018 -Sep. 2022
MicrosoftEmbedded Escalation Engineer (EEE)
One of the 5 members of the global Escalation Engineering team for Azure Networking. Part of Serviceability team, improving our customers experience with Azure Networking products by working with Support and Product Engineering on deep technical investigations. Enabling Support to further help our customers by creating documentation, training and development of internal tooling, driving to fa...
Sep. 2017 -Oct. 2018
MicrosoftSenior Support Escalation Engineer
Most senior representative of Azure Networking support delivery team in EMEA. Worldwide lead on Azure VPN vertical delivery team. Official trainer for Windows and Azure Support at worldwide level. Speaker at Microsoft Global conferences on Azure Networking.