Years of experience: 3

Administrative AssistantAssistantCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat Support

Trust Score

Highly reliable; strong professional involvement.

70%
Zakayo's Career Path
Research ScientistJan. 2025 -
Jun. 2025
Kenya Medical Research Institute (KEMRI) - IM Seen ProjectResearch Scientist
● Designed comprehensive research methodologies incorporating qualitative, quantitative and mixed-methods approaches to address project objectives and community health challenges. ● Developed structured proposals and supported grant applications that aligned with institutional priorities and donor requirements. ● Carried out surveys, interviews, focus groups and ethnographic fieldwork, ensuri...
Customer Service Representative (Team Lead)Jan. 2024 -
Nov. 2024
Dial AfrikaCustomer Service Representative (Team Lead)
Nairobi● Handled an average of 120 customer calls per day by addressing inquiries, resolving concerns and introducing suitable product options tailored to client needs. ● Oversaw vehicle booking processes for inspection and coordinated timely appointments for automotive LPG system installations. ● Partnered with the line manager and technical staff to streamline installation workflows and reduce del...
Data Enumerator InternMay. 2022 -
Jul. 2022
W. Giertsen Energy Solutions (Africa) LimitedData Enumerator Intern
Nakuru, Kenya● Assisted in creating work schedules and budget planning for field activities across multiple sub-counties within the designated project areas. ● Conducted energy consumption surveys among poultry farmers across eight sub-counties including Nakuru Town West, Nakuru Town East, Gilgil, Subukia, Bahati, Njoro, Rongai and Naivasha. ● Collected energy usage data from maize milling operations thro...

Zakayo's Posts

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    About myself

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