Responsible for:
Digital sales and projects, mobile virtual operators (MVNO), cooperation with Internet providers , cooperation with banks and FinTech companies, implementation and monetization of new technological solutions
Key areas of responsibility:
● Development and implementation of a new business strategy
● Optimization of team structure and staffing
● Management and development of dig...
Jan. 2017 - Jan. 2020
Lifecell LLCDirector of Sales and Customer Service
Responsible for:
B2C, B2B, nationwide digital sales, customer service, trade marketing, terminal business, training teams.
Key areas of responsibility:
● Development and implementation of sales strategy
● Sales team structure and staffing optimization
● Management and development of retail channels
● Distribution strategy and partner management
● Digitalization of the sales process
● Developm...
Jan. 2016 - Jan. 2017
Lifecell LLCDirector of Customer Experience Management
Responsible for:
Customer experience management, customer service, training
Key areas of responsibility:
● Setting up a CEM organization from scratch
● Creating and implementing a CEM strategy
● Customer service management and development
● Management of the “Clients Council”
● Budget planning, execution and control
Result:
Launching service channels on social networks from scratch (response ...