Years of experience: 17
Customer Retention SpecialistCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCustomer Service
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Prisca's Career Path
Apr. 2023 -Present
I&M Bank LtdSenior Associate, Collection
Jan. 2017 -Mar. 2023
Standard Chartered BankCredit Recoveries Assistant Manager & Contact Center
Kenya• Recovered and surpassed overdue credit facilities from clients by 120% • Established strong relationship with debtors and crafted favorable payment plans achieving loan impairment ration targets • Effected recovery strategies of bad debts that translated to increased profitability of bank • Advised team on emerging consumer behavior • Re-engineered strategies for collection and bad debt rec...
Jun. 2016 -Dec. 2016
Standard Chartered BankSenior Business Development Officer
Nairobi County, Kenya• Penetrated new markets and won market shares that improved brand visibility 2x • Grew retail bank portfolio of 25 million on Personal Loan, Mortgage, Credit Card, CASA, Bancassurance and wealth products • Strengthened business relationships with retail bank customers and partnered with alternative banking channel that increased wallet size 2x