Years of experience: 14
Typing SpecialistData EntryCustomer Care SpecialistLive ChatChat SupportCustomer Service
Trusted by top professionals
Trust Score
Exceptionally trusted; proven professional excellence.
Charlsey Carina's Career Path
May. 2024 -Present
FAMSCustomer Service / Subject Matter Expert
Build and sustain strong professional relationships while leading diverse, high-performing teams to achieve organizational objectives. Facilitate
collaboration, foster engagement, and communicate clearly with stakeholders at all levels, including C-suite executives.
Develop, document, and implement comprehensive Standard Operating Procedures (SOPs) to streamline operational workflows and...
Aug. 2023 -May. 2024
TSI TransworldCustomer Service Representative
Delivered high-quality customer service by proactively engaging with Toyota and Lexus customers, addressing inquiries, resolving complaints,
and ensuring overall satisfaction with the brand experience.
Applied advanced problem-solving and analytical skills to handle a wide variety of guest concerns, delivering accurate and effective resolutions
in a timely manner.
Demonstrated exceptio...
Apr. 2023 -May. 2023
Carmax – Kennesaw, GACustomer Service Representative
Handled high-volume customer inquiries, delivering prompt and accurate resolutions to account-related concerns while providing clear guidance
on financial policies, including finance charges and payment options.
Coordinated cross-departmental efforts to address and resolve customer issues efficiently, ensuring seamless communication and timely
updates in internal systems.
Partnered wi...