Years of experience: 11

Presentation DesignerBrand DesignerCommunication DesignerGraphic DesignerProduct DesignerUX/UI Designer

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Lea's Career Path
Customer Support Specialist IFeb. 2026 -
Present
Fidelity InvestmentsCustomer Support Specialist I
Metro Jacksonville- Applied training to navigate complex retirement questions, providing our clients with a subject matter expert - Professionally and efficiently resolve client questions over chat, meeting clients where they are at - Process brokerage and money transactions for our high net worth clientele by following procedure while providing excellent customer service
Customer Relationship AdvocateFeb. 2024 -
Feb. 2026
Fidelity InvestmentsCustomer Relationship Advocate
Metro Jacksonville- Assist clients online with their Fidelity accounts so that they can keep track of their financial goals - Educate clients about the stock market, trading, investing and Fidelity products and services and how those services fit into their financial plan within the scope of my role - Clarify account activity for clients and identify next steps for solving account issues - Collaborate with oth...
UI DesignerMay. 2022 -
Aug. 2023
United States- Designed and developed prize winning landing pages for companies throughout the country using HTML and CSS - Designed internal marketing materials using Adobe Creative Cloud - Supported marketing professionals with creating client deliverables and setting client expectations - Assisted with creation of mobile application design in Adobe xD - Adapted the design system for OneAmerica into int...