Years of experience: 14
Voice OverCustomer Success ManagerSingerSound designerEntertainmentSales & BizDev
Trust Score
Exceptionally trusted; proven professional excellence.
Steven's Career Path
Feb. 2025 -Present
NexthinkSenior Customer Success Manager
New York City Metropolitan Area
Mar. 2022 -Nov. 2024
FOSSASenior Customer Success Manager
New York, United States* Managed a $4.5M book of business (mix of strategic Enterprise and Mid-Market accounts) and improved Net Revenue Retention from 65% to 80% over a period of 18 months * Accelerated product adoption through proactive onboarding, collaborating closely with customer and internal stakeholders and improving time to first value by 50% (avg 6 months to 90 days) * Served as the Voice of the Customer,...
Feb. 2020 -Mar. 2022
ekoPlatform Partnerships, Business Development
New York City Metropolitan Area* Supported the $200M Walmart / eko joint venture through technical and business discovery engagement, both initial onboarding and for specific projects and campaigns * Enabled Walmart's interactive video campaigns, boosting customer conversion by 25% * Led client and partner outreach and onboarding efforts * Provided technical guidance and revised documentation