Years of experience: 14
Data EntryAssistantCustomer ServiceCall CenterFinanceIT
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Zakia's Career Path
Aug. 2021 -Present
American ExpressCustomer Care Professional
Jul. 2019 -Apr. 2021
Department of Family and Children’s ServicesCase Manager
Lawrenceville, Georgia, United StatesFollowed guidelines when reviewing applicant data to determine eligibility for financial assistance.
Reviewed applications for various aid programs and determined which individuals met the eligibility requirements. Kept up with benefits claim processing, claims principles, medical terminology and procedures, and HIPAA rules. Adjustments, premiums, and refunds were all calculated by me.
Proces...
Jun. 2015 -Apr. 2021
Athens Area Homeless ShelterNight Staff
Athens, Georgia AreaConferred with other managers to identify trends and key group interests and concerns and to provide advice on business decisions.
Monitored visitors' activities in order to ensure compliance with establishment and tour regulations and safety practices.
Performed room checks as well as enforcing daily chores if needed
Documented any and all domestic occurrences daily.