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Years of experience: 23
Data EntryTranslatorCopywritingOffice AssistantPersonal AssistantAdministrative Assistant
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Nicolas's Career Path
Aug. 2020 -Present
Nissan Motor CorporationSr. Specialist Domain Portfolio Management
Mexico
Jan. 2018 -Apr. 2020
SofttekIT Service Delivery and Global Support Lead End User Experience at Grupo Bimbo
Santa Fe, Ciudad de México, MéxicoProject Manager for the implementation in Service Now of: CSM (it was done according to the work plan – 7 months) Legal Module (it was done according to the work plan – 2 months) Facilities Module (it was done according to the work plan – 4 months) Change Management (it was done according to the work plan – 3 months) Version upgrade from Istambul to Jakarta (it was done according to the work ...
Nov. 2013 -Nov. 2017
ISCOMMS NMX-I-20000-1-NYCE 2012 / ISO IEC 20000-1:2011 / Coordinator - Service Desk Manager
Mexico City Area, MexicoSMS Coordinator: Implementation and documentation of the Standard. Planning, coordination and execution of Internal and External Audits. Internal Auditor of the Management System. Update of documents and records. Process Administration Manager of Service Levels, Service Reports, Incidents and Request Fills, Problems, Changes and Configurations. Making of the following procedures: Normative Se...