Years of experience: 12
Database CoordinatorData EntryService Quality ManagerCustomer Care SpecialistCase ManagerCustomer Service
Trust Score
Exceptionally trusted; proven professional excellence.
Rayssa's Career Path
Sep. 2024 -Present
The HEINEKEN CompanyPROJECT MANAGER AND CSLP TRANSFORMATION LEADER
Brazil- Accountable for the end-to-end development and management of data and analytics products, aligning product roadmap with organizational strategy and business objectives.
- Led a cross-functional squad (data engineers, analysts, and stakeholders), prioritizing the backlog and ensuring delivery based on business value and ROI.
- Implemented a corporate Data Hub, integrating supply chain, logis...
Feb. 2024 -Sep. 2024
The Heineken CompanyStrategic Data & Process Coordinator
Ponta Grossa, Paraná, Brazil- Led the industrial analytics and digitalization pillar, integrating production, quality, and maintenance data into a unified platform.
- Created 27 Power BI dashboards connected to SQL and API data sources, enabling real-time performance monitoring.
- Developed and managed Machine Learning models for brewing, filtration, and purge processes, reducing extract losses and improving product qua...
Feb. 2023 -Sep. 2024
The Heineken CompanyDigital Transformation & Innovation as Process Coordinator
Alexânia, Goiás, Brazil- Led the digital transformation roadmap as keyUser, achieving a 100% paperless environment and full adoption of digital management systems (Passable and O2I Improve).
- Developed internal digital products for performance indicator management and continuous improvement.
- Applied design thinking and agile frameworks for iterative solution development in collaboration with operational stakehol...