Years of experience: 5
Data EntryService Quality ManagerCustomer Care SpecialistLive ChatChat SupportClient Relations Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Nodir's Career Path
Jun. 2023 -Present
HuaweiProject Coordinator
Warsaw, Mazowieckie, Poland
Jan. 2022 -Mar. 2023
BlockTeam Manager
Warsaw, Mazowieckie, PolandManage and coach a team of 20+ CSRs to meet and exceed corporate objectives while ensuring critical financial, operational, and quality benchmarks are fulfilled on a consistent basis. Implement a continual assessment and proactive management of absenteeism and maintaining a low attrition rate for all Agents/Advisors on the team, ensuring a return to work and departure interviews are conducted...
Jun. 2021 -Dec. 2021
BlockQuality Assurance Analyst & backup Quality Manager
Warsaw, Mazowieckie, PolandUtilize comprehensive product and policy knowledge to sustain service quality standards by monitoring and evaluating calls and emails on a daily basis. Document and pinpoint coachable processes for providing feedback. Conducting real time and weekly meetings with CSRs to guide and develop action plans with advocates for continuous growth ensuring that the site is achieving the monthly targets...