Years of experience: 7

Customer Success ManagerCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Nino's Career Path
Project ManagerJan. 2025 -
Present
SkillzyProject Manager
Led a cross-functional team to launch a platform connecting learners and teachers, achieving 100% project milestone completion on schedule. Implemented workflow tools (Trello/Asana) that improved team efficiency by 30%. Coordinated with stakeholders to produce a functional MVP within 6 months
Customer Support ManagerSep. 2023 -
Feb. 2025
Bank of GeorgiaCustomer Support Manager
Answering inbound calls and making outbound calls, doing daily, weekly and monthly report, solving customer issues and having communication with appropriate department of the company if needed.
Teaching AssistantFeb. 2023 -
Aug. 2024
Free University of TbilisiTeaching Assistant
Doing consultative meeting before all the in-class activites, attending all the seminars and sometimes conducting them. Reviewing and amending the tasks before lecturer reads it

Nino's Posts

  • 8

    About myself

    I bring 4+ years in fast-paced customer service and client-facing roles, recently coordinating an AI-based skills exchange platform. I manage cross-functional teams, design onboarding and engagement flows, and translate user feedback into product improvements that grow activation, retention, and satisfaction.

  • 8

    Job Description

    I am seeking a Customer Success Manager role in a SaaS company where I can guide clients through onboarding, adoption, and expansion. I aim to build long-term partnerships, reduce churn, and help customers realize measurable value from the product.

  • 8

    How to contact

No responses yet
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  • 0

    How I can help you

    I help companies turn daily support into long‑term loyalty. With 4+ years in banking and on‑demand delivery, I manage complex inquiries, streamline support workflows, and keep service quality high while protecting trust, data, and compliance.

  • 0

    People I am looking for

    • Companies with large, recurring customer bases • Teams needing fast, clear support across chat, email, and phone • Businesses focused on retention, CSAT, and NPS growth • Organizations scaling operations in fintech, delivery, or SaaS

  • 0

    Experience & Cases

    • Cut response and processing time by 25% via workflow changes • Built KPI dashboards that raised team efficiency by 20% • Resolved 95%+ of inquiries within 24 hours at scale • Helped a SaaS company stabilize support quality during rapid growth

  • 0

    How to contact

No responses yet
0