Years of experience: 5

Data Entry AssociateData EntryCustomer Care SpecialistCase ManagerCustomer Success ManagerHelp Desk Support

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Chinemerem's Career Path
Compliance SpecialistOct. 2023 -
Jul. 2024
Tek ExpertsCompliance Specialist
Nigeria- Perform compliance checks regionally on Quality and adherence to process. - Provide actionable insights and recommendations on gaps and trends to global leaders and stakeholders for effective decision making.
Quality Assurance AnalystMar. 2023 -
Oct. 2023
Tek ExpertsQuality Assurance Analyst
Lagos State, NigeriaPerform comprehensive analysis and audits of support interactions (calls, emails, chats), ensuring alignment with quality metrics and policies. Leverage the established scorecard system to systematically evaluate support tickets, ensuring alignment with quality standards. Collaborated with cross-functional teams like training and operations to develop strategies for improving agent and team p...
Technical Support EngineerOct. 2020 -
Feb. 2023
Tek ExpertsTechnical Support Engineer
Lagos, Nigeria- Troubleshooting and resolving incidents service incidents through phone, email or chat modality of contact - Delivering excellent customer service experience - Closely follow Standard Operating Procedures (SOPs) for known incidents - Escalate complex incidents that require longer troubleshooting to defined L2 Engineer for assistance in reaching a resolution - Follow up on issues that have b...

Chinemerem's Posts

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    How I can help you

    • Solve customer issues fast with clear, simple answers • Turn complex problems into easy next steps • Great communication and soft skills, people‑first approach • 4+ years in customer‑facing roles, top ratings from clients and managers

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    People I am looking for

    • Open to startups, growing teams, and large companies • Ideal for support teams wanting faster, clearer responses • Best fit for brands that value long‑term customer trust and loyalty • Ready to plug into existing workflows or help improve them

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    Experience & Cases

    • Cut average response time by 20% with a practical support playbook • Boosted customer satisfaction scores by 35% • Supported teams at: Tek knowledge, Pairview solutions limited, Gigmos solutions limited

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    How to contact

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