Years of experience: 17

System ArchitectTech SupportIT

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DANY's Career Path
Senior NOC / Security Operations EngineerFeb. 2025 -
Present
ERGOS Technology PartnersSenior NOC / Security Operations Engineer
USA● NOC escalation owner for all P0/P1 critical incidents across servers, networking, cloud, and security environments ● Support and maintain 1,000+ endpoints across 90+ client environments, ensuring 99% SLA compliance ● Manage full incident lifecycle using ConnectWise Manage from triage to resolution ● Provide advanced troubleshooting for outages affecting Microsoft 365, Azure, firewalls, back...
Systems Administrator / MSP EngineerOct. 2023 -
Feb. 2025
Genatec – Managed Service ProviderSystems Administrator / MSP Engineer
Canada● Delivered advanced technical support across servers, cloud, networking, and endpoints for multi-tenant clients ● Administered Microsoft 365, Azure, Active Directory, Exchange, and SharePoint ● Managed backup and disaster recovery solutions (Veeam, Datto, Symantec Backup Exec) ● Configured and maintained firewalls (SonicWall, FortiGate), VPNs, and network security policies ● Monitored infras...
IT AdministratorJan. 2021 -
Jan. 2023
MAC ArchitectureIT Administrator
Lebanon● Managed virtual machines, servers, Microsoft 365, Active Directory, and SharePoint ● Implemented backup and disaster recovery strategies ● Provided Tier 2–3 troubleshooting for infrastructure and networking issues ● Planned and executed infrastructure upgrades and migrations ● Maintained IT asset tracking and documentation

DANY's Posts

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    How I can help you

    I help keep your infrastructure stable and available by managing incidents, monitoring systems, and finding root causes fast. My focus is on quick recovery, clear communication, and long‑term fixes that reduce downtime and improve reliability.

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    People I am looking for

    • Run daily monitoring, incident triage, and escalation • Troubleshoot servers, networks, and cloud outages • Perform root cause analysis and implement fixes • Maintain backups, patching, and performance checks • Plan preventive actions to avoid repeat issues

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    Experience & Cases

    • Medium to large IT environments and MSPs • IT managers and operations / infrastructure leaders • Teams that need 24/7 stability and fast recovery • Organizations that value proactive monitoring • Businesses focused on reducing downtime risk

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    • Resolved server, network, VPN, and cloud outages • Led critical incident escalations for production systems • Reduced repeat issues with root cause and permanent fixes • Managed backups, patching, and auth issues at scale • Coordinated with teams and vendors on complex cases

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    How to contact

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