Years of experience: 8

Data EntryAssistantCustomer ServiceCall CenterCustomer Success ManagerScreenwriter

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Halimah's Career Path
Customer Service AmbassadorJan. 2023 -
Mar. 2025
UpworkCustomer Service Ambassador
California, United StatesMy Responsibilities involves: * Improved Customer Satisfaction Score (CSAT) by 20% within 6 months through proactive communication and follow-up strategies * Delivered high-quality support to high-value clients via chat and email, ensuring premium service experience * Collaborated across multiple departments to resolve complex customer issues efficiently * Provided insights to improve Standar...
Hala GroupOct. 2022 -
Dec. 2022
Company. ConstructionHala Group
Lagos State, Nigeria* Conducted market research to identify business growth opportunities * Coordinated across departments to resolve operational, technical, and logistics challenges * Prepared reports on budget, expenditure, and revenue * Managed customer proposals, quotations, and internal databases
Administrative OfficerOct. 2022 -
Jan. 2023
Hala GroupAdministrative Officer
• Conducted market research to identify business growth opportunities • Coordinated across departments to resolve operational, technical, and logistics challenges • Prepared reports on budget, expenditure, and revenue • Managed customer proposals, quotations, and internal databases

Halimah's Posts

  • 2

    About myself

    Skilled in problem solving, time management, effective communication, and emotional intelligence. Boosted CSAT by 20%, achieved 90% first-contact resolution, cut response times by 30%, and helped reduce ticket volume by 60% while sustaining 90% retention.

  • 2

    Job Description

    Seeking a role that deepens my experience in customer support and data entry, where I can resolve complex issues, communicate clearly with customers, and streamline workflows. I value collaborative teams focused on continuous improvement and high-quality service in a dynamic environment.

  • 2

    How to contact

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