Years of experience: 9
Typing SpecialistData EntryTranslatorProofreaderCopywritingCustomer Care Specialist
Trust Score
Exceptionally trusted; proven professional excellence.
Nicholas's Career Path
Jun. 2025 -Present
PallonKnowledge base Manager
Apr. 2021 -May. 2025
PreplyCustomer Support Training Specialist
Kyiv, Kyiv City, Ukraine- Assisted the team by facilitating multiple 2-week onboardings for newcomers (from 2 to 18 newcomers in a batch). Took part in improving the onboarding agenda to increase participants' engagement and training effectiveness. - Facilitated 10 workshops to other teams within the company to raise awareness of customers' concerns and foster inspiration for future product improvements. - Created t...
Feb. 2020 -Jan. 2024
PreplyHelp Center Content Manager
Kyiv City, Ukraine- Managing articles for external (Help Center) and Internal (Confluence procedures) knowledge base related to Customer Support; - Translating, writing, proofreading, and keeping the articles up-to-date; - Collaborating with other teams within the company on creating Help Center articles.