Years of experience: 20
Data Entry SpecialistData EntryCase ManagerCustomer ServiceCall Center SupervisorCall Center
Trust Score
Highly reliable; strong professional involvement.
MICHAEL's Career Path
May. 2014 -Present
Stanbic Bank KenyaData /Service Quality Analyst
Facilitate in the definition of project scope, goals and deliverables project tasks and resource requirements. Conduct test cases, analyze and provide project evaluations / assessment of projects results to capture business requirements. Manage the change control process in collaboration with project stakeholders Highlighting operational, system, process defects or other deficiencies and obta...
Jan. 2010 -Mar. 2014
Stanbic BankCorporate Client Service-(South Sudan Portfolio)
NairobiProvide exceptional service to existing and customers based on the relevant products and services available. Demonstrate Self Service Banking and help customers to register for relevant channels. Manage “cost of sales” through the utilization of multi-channel delivery strategies, such as actively managing customer migration onto electronic banking channels. Identify Cross-selling opportunitie...
Jan. 2007 -Apr. 2009
airtelCorporate Client Account Manager
Airtel Kenya•Corporate relationship enhancement and developing multi functional contacts between Celtel and Corporate Organizations. •Preparing account development plans for the accounts in the portfolio. •Retention strategy propositions to enhance corporate relationship •Developing tailor-made product pricings for specific corporate organizations though price monitoring, discounts allocations and accoun...