Years of experience: 12
Complaint Resolution SpecialistService Quality ManagerCustomer Retention SpecialistCustomer Care SpecialistLive ChatChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Sara's Career Path
Aug. 2022 -Present
AmazonPartner Performance Manager
Cagliari, Sardegna, ItaliaAs a Partner Performance Manager I maintain external contact center relationships across a network that deploys up to 3K associates. Main job duties are: daily and weekly operation management, including detailed reporting and metrics preparation; being responsible for KPI achievement and improvement, including the measure of performance, effectiveness, employee engagement and customer satisfa...
Sep. 2019 -Aug. 2022
AmazonCustomer Service Team Manager - Device, Digital and Alexa Support (D2AS)
Virtual Site
Feb. 2019 -Aug. 2019
AmazonResolution Specialist
Cagliari, Italia