Years of experience: 24

Data Entry SpecialistData EntryOffice AdministratorAdministrative AssistantAssistantCustomer Service

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Tathiana's Career Path
Business SolutionsSep. 2008 -
Present
AT&T Global ServicesBusiness Solutions
Contact Center telephony project planning Preview/Power/Predictive Dialer optmization and implementation Aspect Unified IP Communication implementation and support Avaya IVR architecture, implementation Design solutions to increase SLA adherence Design solutions to reduce IT costs Project Management Customer relationship
Telephony Infrastructure Engineer/Senior Associate Network Service MaintenanceSep. 2008 -
Present
AT&TTelephony Infrastructure Engineer/Senior Associate Network Service Maintenance
Design Telephony solutions driven to business excelence Planning Contact Center implementations over AVAYA ACD, Avaya AES or Genesys, AVAYA IVR environment, Cisco Network, NICE/Perform or CallCopy recorder and predictive dialer. Preview/Power/Predictive Dialer optmization and implementation Aspect Unified IP Communication implementation Vocalcom Predictive Dialer Design solutions to reduce IT...
IT SpecialistJan. 2002 -
Aug. 2008
IBM Global Business ServicesIT Specialist
IVR / Websphere Voice Response development and support AIX configuration and support CTI Genesys implementation AVAYA ACD configuration eTalk recorder support

Tathiana's Posts

  • 2

    How I can help you

    We specialize in: - Systems Optimization - Organizational Structuring - Strategic Planning - Management Solutions - Database Management Competitive Edge: - Enhanced Performance

  • 2

    People I am looking for

    Ideal Clients: - Large Telecoms - Companies like AT&T - Enterprises seeking robust solutions - Organizations needing data-driven insights

  • 2

    Experience & Cases

    Previous Successes: - Database consultancy - Diverse client base - Tailored solutions for various industries - Proven track record in data management

  • 2

    How to contact

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