Years of experience: 3
Typing SpecialistData EntryComplaint Resolution SpecialistCustomer Care SpecialistLive ChatChat Support
Trust Score
Exceptionally trusted; proven professional excellence.
Karina's Career Path
Jun. 2024 -Nov. 2025
Warner Bros. DiscoveryWorkforce support Technician
Ciudad de México, MéxicoIT Support Engineer Warner Bros. Discovery - Provided L1/L2 support to global users across multiple regions.
- Managed incidents and service requests within SLA targets.
- Troubleshot hardware, software, and access-related issues.
- Managed user accounts and permissions using Active Directory and Azure AD.
- Collaborated with global teams to resolve complex technical issues.
- Delivered suppo...
Jun. 2023 -May. 2024
Scania Latin AmericaWorkforce Support IT
Querétaro Arteaga, México- Provided L1/L2 support to global users across multiple regions.
- Managed incidents and service requests within SLA targets.
- Troubleshot hardware, software, and access-related issues.
- Managed user accounts and permissions using Active Directory and Azure AD.
- Collaborated with global teams to resolve complex technical issues.
- Delivered support in fast-paced, high-demand environments.
Sep. 2022 -Jun. 2023
icorpIngeniero IT ( Backup)
Querétaro Arteaga, MéxicoAs a Backup Engineer at Icorp, I was responsible for providing temporary IT support coverage across multiple global organizations, ensuring business continuity during staff absences or transitions. My role involved quickly adapting to different IT environments, tools, and operational processes while maintaining high service standards. I collaborated with international companies such as Mars,K...