Years of experience: 10
Complaint Resolution SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer Success ManagerCustomer ServiceSport Fan
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Curtis's Career Path
Feb. 2015 -Jan. 2018
CMS GlobalSoftClient Manager
Lorton, VaContributed to a team responsible for the design, development and implementation of critical business applications using .NET, ASP, VBScript, HTML, XML, XSL and SQL Server technologies. · Identified and helped to implement continuous improvement opportunities by liaising with customer and internal staff.
Jan. 2007 -Jan. 2014
CenturyLink Technology SolutionsClient Service Partner
CenturyLink Technology SolutionsResponsible for the overall customer lifecycle management which spans pre-sales activities, customer implementation and support the needs of those key customers. This also includes relationship building with appropriate customer contacts, managing implementations, ensuring resolution of customer issues, serving as an escalation point for technical, business, billing inquiries, and providing m...
Jan. 2006 -Jan. 2007
ProTrain, LLCEducational Business Consultant and Training Advisor
Towson, MDResponsible for the solicitation, sales and account management of Instructor Led and Online training for Towson University’s Extended Education and Online Learning (EEOL).