Serving at ICFP as the Marketing Manager & Operations Coordinator to provide a critical role in optimizing and executing digital marketing initiatives, managing marketing technology platforms, while ensuring seamless marketing operations. Working closely with clients and the firm’s internal team to exceed customer service expectations while maintaining synergy to ultimately to drive efficient...
Greater Chicago Area• Addressed and quickly resolving complaints with speedy and knowledgeable support.
• Oversaw management of over 500 homes while providing outstanding service to HOA Board, homeowners, and tenants.
• Created and implemented new training initiatives such as online modules, interactive templates, and internal training materials assuring continuous training to employees to promote long-term exce...
Greater Chicago Area• Designed and implemented virtual onboarding process for complete clientele database in preparation for personal branding experience.
• Built new client relationships while ensuring prompt response in managing existing 1,000+ clientele portfolio, identify and assist needs while overseeing necessary problem resolution.
• Communicated with production and editing teams to design innovative bran...