Years of experience: 24
Voice OverDatabase CoordinatorData EntryLive ChatChat SupportClient Relations Specialist
Trust Score
Highly reliable; strong professional involvement.
Jonathan's Career Path
Jan. 2023 -Present
DataScanSystems Technician
Alpharetta, Georgia, United StatesThe Systems Technician role serves in the DataScan IT Systems Administration department, operating the cloud infrastructure systems utilized by leading banks and financial institutions in Commercial Lending, Wholesale Finance and Asset Risk Management. Day to day duties include: Develop and maintiain Systems Automation Monitoring Utilities Administer AWS Workspaces, EC2 instances.and Chocolat...
Sep. 2014 -Jan. 2023
DataScanSenior Technology Analyst
Alpharetta, GAProvide technical assistance to major financial institutions and captives utilizing DataScan Technologies wholesale floor-plan management software. Develop and strategize new methods and tools to ensure client operations meet SLA driven demands. Develop and maintain client operations monitoring tools to ensure SLA deliverables are met Monitor automation and coordinate activities with multiple...
Mar. 2014 -Aug. 2014
DEXISTechnical Support Contractor
Alpharetta, GAProvided inbound call service troubleshooting, issue resolution and customer service in the dental imaging industry. Contracted work for Randstad Included: • Install DEXIS Imaging Suite software and provide support on using software to integrate with DEXIS and third-party software and hardware • Document each call with accurate detail in database and other support systems • Provide outstandin...