Years of experience: 11
Client Relations SpecialistCase ManagerChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceCall Center
Trust Score
Exceptionally trusted; proven professional excellence.
Olga's Career Path
Aug. 2025 -Present
PGS360Safety, Risk and Compliance Manager
Dec. 2022 -Jul. 2025
Lean Solutions GroupOperations Manager
Guatemala City, Guatemala, GuatemalaLed operations supporting client onboarding, workforce coordination, and process optimization across 25+ client accounts. Focused on driving customer success and internal efficiency by aligning operational strategies with service quality and technology adoption. • Built and maintained strong client relationships, managing onboarding processes to ensure smooth transitions and early adoption of...
May. 2022 -Dec. 2022
Lean Solutions GroupAccount Manager
Guatemala City, Guatemala, GuatemalaCarolina Group of Companies Oversaw operations and customer care for 3 of 7 companies within an intermodal logistics group, located in North Carolina, USA, ensuring smooth communication and compliance across drivers, agents and internal departments. • Managed driver and agent payroll, ensuring timely and accurate compensation. • Handled account receivable, tracking payments and resolving bill...