Years of experience: 29

Service Quality ManagerCustomer Care SpecialistLive ChatChat SupportClient Relations SpecialistCase Manager

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Robby's Career Path
Sr. Project ManagerApr. 2021 -
Oct. 2025
Brand LabsSr. Project Manager
Remote• Responsible for leading multiple project teams consisting of developers, design, U/X, content, SEO and QA resources to launch and maintain client’s e-commerce platforms with annual budgets ranging from $10K to over $1.2MM. • Organize and run internal and external kick-offs to ensure alignment, internal daily standups, as well as client status meetings. • Coordinate complex project schedulin...
Project/Platform ManagerJul. 2017 -
Dec. 2020
Exigo OfficeProject/Platform Manager
Christiansted, VI• Managed R&D Direct-Selling software developers to deliver timely, high-quality + high-impact development projects through the full project life cycle of multiple project development perspectives from quality assurance to deployment, focusing on platform stability and customer satisfaction. • Directed the build-out, migration, and maintenance of SaaS client installations, utilizing Azure Dev...
Director of OperationsApr. 2016 -
May. 2017
CIC Services, LLCDirector of Operations
Knoxville, TN• Responsible for the overall direction of company operations and client services management for a portfolio of captive (property and casualty industry) insurance companies to include but not limited to: • Manage ongoing captive maintenance, regulatory compliance, claims investigation and management, reporting and annual filings • Develop and maintain all insurance documentation in accordance...

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