Years of experience: 10

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Dylan's Career Path
Customer Success ManagerJan. 2026 -
Present
SunStyleCustomer Success Manager
SwitzerlandAs a Manager of Customer Success, I lead the strategy and day-to-day operations to maximize customer satisfaction, retention, and overall performance. I manage and develop the Customer Success team, design and implement efficient and scalable processes, and closely monitor performance through data analysis and key metrics. I work cross-functionally with Sales, Product, Marketing, and Technic...
Technical Order ProcessorNov. 2024 -
Present
SunStyleTechnical Order Processor
Bolligen, Berne, SuisseThe primary objective of the Technical Order Processor position is to ensure precise and efficient processing of customer orders to achieve the highest level of customer satisfaction and smooth internal operations. Tasks : 1. Offer Preparation 2. Order Confirmations 2. Invoicing 3. Technical Specifications 4. Customer Communication 5. Internal Coordination 6. CRM/ERP 7. Sales 8. Distribution ...
Responsable SAV suisse romandeFeb. 2023 -
Nov. 2024
Embru-WerkeResponsable SAV suisse romande
Payerne, Vaud, SuisseEn tant que Responsable Service Après-Vente (SAV) pour la région de la Suisse Romande ainsi que pour les cantons de Berne, Soleure et Argovie, je joue un rôle clé en tant que référent technique de l'entreprise. Mes responsabilités incluent : - Management d'équipe : Supervision et gestion de 6 techniciens et 2 employés de commerce pour garantir un service client optimal. - Expertise technique ...

Dylan's Posts

  • 2

    How I can help you

    Enhance supply chain efficiency by managing supplier communication for optimal pricing and conditions. Oversee projects as a logistic supervisor. Elevate customer success and service through strategic insights.

  • 2

    People I am looking for

    Ideal clients are those seeking to build or enhance their customer success departments. With over 6 years of expertise, I can offer tailored strategies and proven methodologies.

  • 2

    Experience & Cases

    Previous collaborations with small and international businesses have honed my skills, though I currently seek new partnerships. I bring a wealth of experience to each new venture.

  • 2

    How to contact

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