Years of experience: 19
Customer Success ManagerHelp Desk SupportTech SupportCustomer ServiceSolution Integrator🎓 Student
Trust Score
Exceptionally trusted; proven professional excellence.
Adam's Career Path
Jan. 2026 -Present
Commonwealth University of PennsylvaniaIT Services Manager
I lead university-wide IT support operations, overseeing the service desk and technology support functions that serve faculty, staff, and students. My role focuses on delivering reliable, user-centered IT services while driving continuous improvement through data-informed decision-making, process optimization, and ITIL-aligned practices. I partner closely with stakeholders across the institut...
May. 2024 -Nov. 2024
Springboard CollaborativeProduct Support
Assisted Product, Engineering, Quality Assurance, and District Success teams with a re-platforming initiative to include a new mobile platform for families and educators.
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Led SME discovery meetings to determine platform MVPs and Epics that align with organizational goals.
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Partnered with the senior leadership team to improve bug reporting processes and develop KPIs to improve customer sati...
Jan. 2024 -May. 2024
BelovED Community Charter SchoolFractional Director of Technology