Years of experience: 12

ShopifyCustomer Care SpecialistChief Customer Officer (CCO)Customer Success ManagerCustomer ServiceSolution Integrator

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Febby's Career Path
Support Engineer & Junior Web DeveloperAug. 2021 -
Present
DigismoothieSupport Engineer & Junior Web Developer
Prague, Czechia• Develop and implement custom scripts and front-end solutions to tailor Shopify apps to merchant needs. • Investigate and resolve technical issues reported by merchants, ensuring timely resolution and high customer satisfaction. • Integrate Digismoothie apps (Candy Rack, Gift Box & Nada) with third-party apps and Shopify stores. • Collaborate with team to test, debug, and release new feature...
Customer Support EngineerDec. 2020 -
Feb. 2021
Rank Math SEOCustomer Support Engineer
Remote- Provide support to customers using both web-based forum & email-based helpdesk app (Help Scout) - Triage all incoming support requests - Maintain healthy levels of first response time, resolution time, and customer satisfaction - Troubleshoot customer related issues - Reproduce and document bugs to report them to the Engineering team
Web & Graphic DesignerJan. 2014 -
Mar. 2018
Pixely SingaporeWeb & Graphic Designer
- Create design, concepts, and sample layouts based on knowledge of layout principles and aesthetic design concepts. - Determine size and arrangement of illustrative materials and copy, and select style and size of type - Confer with clients to discuss and determine layout design. - Review final layouts and suggest improvement as needed.

Febby's Posts

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    How I can help you

    I help store owners fix bugs, improve cart & upsell flows, and optimize their storefront for better conversions. Send me your store link and I’ll: Identify issues in your cart, checkout, or apps Review your upsell / gift flow setup Suggest quick fixes to improve performance

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    People I am looking for

    I’m looking to work with: - Shopify store owners - E-commerce brands - Founders & solo operators Especially if you’re dealing with bugs, broken flows, or want to improve your cart and conversions. Feel free to send me your store link,I’m happy to take a quick look.

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    Experience & Cases

    10+ years in web development & e-commerce 3+ years as a Support Engineer in a Shopify apps company Experienced with complex integrations, cart & upsell flows I’ve helped merchants troubleshoot bugs, fix cart issues, and improve how their stores perform.

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    How to contact

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