Years of experience: 11
Customer Retention SpecialistCustomer ServiceGrowth HackerCRM managerExecutive CoachMarketing Director
Trust Score
Exceptionally trusted; proven professional excellence.
Mark's Career Path
Oct. 2024 -Present
BSA Group PLCCo-Founder | Head of Innovation & Digital Platforms
๐ ๐น๐ฒ๐ฎ๐ฑ ๐๐ต๐ฒ ๐ฑ๐ฒ๐๐ถ๐ด๐ป ๐ฎ๐ป๐ฑ ๐ฒ๐
๐ฒ๐ฐ๐๐๐ถ๐ผ๐ป ๐ผ๐ณ ๐๐ฆ๐ ๐๐ฟ๐ผ๐๐ฝ ๐ฃ๐๐โ๐ ๐ถ๐ป๐ป๐ผ๐๐ฎ๐๐ถ๐ผ๐ป ๐๐๐๐๐ฒ๐บ๐, ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฎ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฎ๐ฟ๐ฐ๐ต๐ถ๐๐ฒ๐ฐ๐๐๐ฟ๐ฒ, ๐ฎ๐ป๐ฑ ๐ฑ๐ถ๐ด๐ถ๐๐ฎ๐น ๐๐๐ฟ๐ฎ๐๐ฒ๐ด๐ by building scalable tools and structures that enable us to deliver transformational business support across Africa. ๐ ๐ ๐ฐ๐ผ๐ฟ๐ฒ ๐บ๐ฎ๐ป๐ฑ๐ฎ๐๐ฒ ๐ถ๐ป๐ฐ๐น๐๐ฑ๐ฒ๐ ๐น๐ฒ๐ฎ๐ฑ๐ถ...
Mar. 2024 -Apr. 2025
54 CollectiveBusiness Support Coach & Program Design Consultant
Working in the Business Support Accelerator as a Trainer of Trainers, Business Support Coach, and Program Design Consultant to help deliver Business Support at scale to early-stage SMEs. Over the next 5 years, the program aims to support over 500,000 African youth secure dignified work through entrepreneurship. It provides structured guidance in strategic planning, product development, and op...
Sep. 2022 -Present
Okinyo Mark's Management ConsultancyFounder & Principal Consultant
Advising African startups, accelerators, and enterprises on growth strategy, operational effectiveness, and leadership capacity building. I lead strategy design, stakeholder engagement, and program delivery across key entrepreneurship ecosystems.