Years of experience: 16

Data EntryCustomer Success ManagerCustomer ServiceData AnalystDevOpsIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Harold's Career Path
Major Incident ManagerFeb. 2022 -
Present
Brink’s IncMajor Incident Manager
Panamá, PanamáLeveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls. Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Being accountable for resolving the outage via workaround or permanent fix Supporting ...
Global Application Engineer at Brink's IncorporatedDec. 2016 -
Feb. 2022
Brink’s IncGlobal Application Engineer at Brink's Incorporated
PanamaMonitoring Applications for USA, Canada, Latin America - Work in conjunction with the development team - Lead conference with the corresponding team in case of problems or updates - Deploy update on the Application servers
Gblobal Operation EngineerFeb. 2016 -
Dec. 2016
Brink’s IncGblobal Operation Engineer
PanamaMonitoring network for all Brinks Branches located in the US and Canada. -Basic Trouble shoot of Servers

Harold's Posts

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    How I can help you

    I help businesses resolve IT issues quickly, manage incidents, and support users remotely. I ensure system stability, clear communication, and fast solutions to keep your operations running smoothly.

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    People I am looking for

    I’m looking to work with small businesses, startups, and teams that need reliable IT support, incident management, and fast problem resolution. If you need someone proactive and dependable, let’s connect.

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    Experience & Cases

    Led incident management and IT support in high-pressure environments, coordinating teams and ensuring quick resolution. Strong in communication, ServiceNow, and business impact management. Focused on stability and performance.

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    How to contact

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