Years of experience: 18

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Everton's Career Path
Coordenador de suporte técnicoAug. 2022 -
Jun. 2025
ASSA ABLOY BrasilCoordenador de suporte técnico
Diadema, São Paulo, Brasil
Operations Coordinator & Specialist AnalystAug. 2022 -
Jun. 2025
ASSA ABLOY BrasilOperations Coordinator & Specialist Analyst
Диадема, SP- Led technical teams and managed support operations (Help Desk, field support, logistics) - Managed SLAs, KPIs, and customer support performance using Zendesk - Developed Python automation scripts for monitoring and system recovery - Worked closely with R&D teams on APIs, integrations, and system improvements - Improved operational efficiency and reduced manual processes
Analista de implantaçãoAug. 2021 -
Jul. 2022
Norber TecnologiaAnalista de implantação

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