Years of experience: 25
Complaint Resolution SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCase ManagerCustomer Success Manager
Trust Score
Exceptionally trusted; proven professional excellence.
Mike's Career Path
Dec. 2025 -Present
HandshakeProject Fellow
Evaluate AI-generated content using structured guidelines and quality standards
Identify subtle errors and inconsistencies across outputs
Provide precise written feedback to improve model performance
Work on complex, multi-hour tasks requiring sustained focus and accuracy
Collaborate remotely with teams to ensure consistency and quality
Jun. 2025 -Present
Walgreens Boots AllianceShift Lead
• Supervised and executed all store operations, ensuring exceptional customer service and efficient inventory control. • Trained in human resources procedures, promoting an inclusive environment and effectively handling workplace conflicts. • Managed various services including FedEx, photography, and Western Union, enhancing customer experience.
Mar. 2018 -Feb. 2024
Steel United SoccerSenior Director