Years of experience: 27

Technical TranslatorTranslatorChief Customer Officer (CCO)Customer ServiceCall CenterCTO

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Mateusz's Career Path
Senior Manager IT Support Europe & AsiaJul. 2022 -
Apr. 2025
ALKSenior Manager IT Support Europe & Asia
CracowKey achievements: • Reduced low-scored incidents by 3×, improving overall service perception and stability • Increased end-user satisfaction to 4.9+ across regions • Maintaining or improving SLA performance with team size reduced by 20% • Designed and implemented a global IT support operating model • Created and delivered a global PC lifecycle program (1,000+ devices/year) • Standardized offi...
Manager IT Support EuropeOct. 2021 -
Jul. 2022
ALKManager IT Support Europe
Cracow, Małopolskie, Poland
EMEA Client Device Management and Optimization ManagerApr. 2020 -
Sep. 2021
International PaperEMEA Client Device Management and Optimization Manager
Key achievements: • Standardized PC deployment and end-user support across EMEA,NA & APAC • Scaled EMEA-developed support tools to global adoption • Delivered a global Windows 10 migration (32,000+ devices) • Implemented PC lifecycle management covering 11,000+ EMEA devices • Standardized printer support and executed a regional vendor transition • Implemented global software lifecycle managem...

Mateusz's Posts

  • 0

    About myself

    With 27 years in IT management, I've excelled in reducing low-scored incidents by threefold and boosting user satisfaction to 4.9+. I implemented a global IT support model, scaled tools globally, and led a 32,000-device Windows 10 migration. My leadership ensured SLA performance even with a 20% team reduction.

  • 0

    Job Description

    I am seeking a senior or director-level role that aligns with my extensive experience and capabilities, offering competitive compensation reflective of my contributions and leadership in IT management.

  • 0

    How to contact

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