Years of experience: 13

Typing SpecialistData Entry SpecialistData EntryProofreaderCopywritingAdministrative Assistant

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Ian's Career Path
Training Manager - Customer SuccessNov. 2020 -
Present
EnvatoTraining Manager - Customer Success
Cincinnati, Ohio, United States- Creation of all Onboarding and Training material across Customer Success team (multiple business lines). - Facilitating said onboarding and training for the entire customer success team (40+ staff across 3 teams). - Management and upkeep of internal LMS system with an outlook for continuous iteration and improvement. - Onboarding and subject matter training for newly inducted team leads. - ...
Customer Success Senior OfficerJul. 2020 -
Nov. 2020
EnvatoCustomer Success Senior Officer
- Support for Customer Success team in quality assurance, coaching, and developmental growth. - Creating and iterating on Customer success QA framework - Facilitating feedback loop with senior management on key areas of development for team as well as business initiatives. - Identifying areas for improvement in current practices and processes. - Collaborating with the teams and internal stake...
Customer Success L2 OfficerMay. 2014 -
Jul. 2020
EnvatoCustomer Success L2 Officer
Melbourne, Australia and United States- Responsible for handling inbound and outbound communication with Envato customers across 4 products/brands. - Troubleshooting of technical web and code requests from customers of said products. (Theme and Plugin support) - Signup and Plan management for our subscription model product. - Subject matter expert for one Envato product, creating internal training procedures and managing complain...

Ian's Posts

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    How I can help you

    I specialize in elevating employee potential through structured onboarding, efficient training, and quality assurance. My approach ensures CSAT improvement and smooth AI integration by identifying key challenges and creating adaptable solutions.

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    People I am looking for

    Seeking partnerships with dynamic and innovative companies like Envato by Shutterstock. Ideal clients are those ready to embrace change and growth, looking for tailored development strategies.

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    Experience & Cases

    Previous partnerships include startups, small businesses, and corporations. My experience spans diverse industries, providing customized coaching and training solutions to drive success and growth.

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    How to contact

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