Years of experience: 14

Project ManagerProduct ManagerQA EngineerEngineerBusiness OwnerIT

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Khaoula's Career Path
IT CRM Program Manager – Microsoft Dynamics 365Sep. 2024 -
Present
CotyIT CRM Program Manager – Microsoft Dynamics 365
SuisseLed the multi-country deployment of Microsoft Dynamics 365 CRM for 1,500+ users across Europe and APAC. ▸ Delivered the full programme on schedule, coordinating 3 external vendors and internal IT teams across 6 countries ▸ Established GDPR-compliant security framework: access roles, data governance, and audit trails ▸ Achieved 99.8% system uptime SLA through proactive vendor incident manageme...
Adobe ConsultantJan. 2022 -
Aug. 2024
RichemontAdobe Consultant
Genève, Genève, SuisseDeveloped the testing strategy for new sales platforms in collaboration with Program Managers across 12 luxury brands. Worked closely with Product, Business, SAP, and Salesforce teams to ensure a 95% client satisfaction rate. Working with the QA team, overseeing training and KPI tracking, which resulted in a 20% reduction in post-deployment errors and a 15% decrease in project delays. Managed...
AEM Program Manager – Global eCommerceSep. 2021 -
Aug. 2024
RichemontAEM Program Manager – Global eCommerce
GenèveManaged the technical roadmap and product backlog for a global eCommerce framework serving 12+ luxury Maisons (Cartier, IWC, Vacheron Constantin). ▸ Led cross-functional Agile squads of 15+ people (tech, UX, data, QA) within a SAFe environment ▸ Delivered quarterly Programme Increments on time within a €2M+ annual budget ▸ Oversaw end-to-end integration of AEM, PSP, AWS, and analytics platfor...