Years of experience: 16

Customer Success ManagerCustomer ServiceCommunications ManagerBrand Marketing ManagerMarketing

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Marianne's Career Path
CRM ManagerNov. 2020 -
Present
CMG Retail Inc.CRM Manager
In my role at CMG Retail Inc., I focused on optimizing the CRM system to support internal teams in driving sales and enhancing customer satisfaction. I collaborated closely with commercial and brand teams, ensuring that our CRM processes were streamlined across all channels. This experience honed my skills in project management and cross-functional collaboration.
Marketing SupervisorSep. 2017 -
Dec. 2018
ELRO RETAIL CORPORATIONMarketing Supervisor
Marketing ManagerJul. 2016 -
Sep. 2017
Upward Ideas Apparel CorporationMarketing Manager

Marianne's Posts

  • 2

    About

    • 20+ years in retail marketing, 5+ years in CRM leadership • Expertise in building CRM functions, optimizing operations • Proven track in improving SLA, reducing escalations • Strong in operational leadership and CX transformation • Skilled in data-driven decision-making

  • 2

    Cases & Experiences

    • Enhanced SLA adherence by 80% via workflow improvements • Cut repeat customer issues by 75% with data insights • Built CRM operations from scratch for scalability • Aligned customer journey with marketplace teams • Standardized reporting for data-driven decisions

  • 2

    Work Order

    • We help with innovative brand marketing strategies • We streamline retail operations for efficiency • We manage administrative tasks with precision

  • 2

    How to contact

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