Years of experience: 15
Technical Support AgentSupport SpecialistCall Center🎓 StudentWeb DeveloperGraduate Student
Trust Score
Exceptionally trusted; proven professional excellence.
Omar's Career Path
Dec. 2023 -Present
AutoZone Business and Technology Store Support CenterAssociate Operations Specialist
Chihuahua, Chihuahua, México
Oct. 2022 -Dec. 2023
AutoZone Business and Technology Store Support CenterPC System Administrator
Chihuahua, Chihuahua, México* Provide IT support to Autozone corporate office, regional offices and distribution centers across US, México, Puerto Rico and Brazil
* Active Directory user management, groups, bit locker.
* RSA Security VPN support.
* Network troubleshoot DHCP / DNS.
* Printers and scanners configuration. * VMware virtual desktop support (vSphere).
* Manage Microsoft Office 365 accounts. * Follow up incide...
Nov. 2021 -Oct. 2022
AutoZone Business and Technology Store Support CenterOperations Technician
Chihuahua, Chihuahua, MéxicoProvide 2nd level support for the AutoZone HelpDesk, concerning store systems issues; typically handles problems of a sensitive nature or requiring extensive research to resolve. Proactively monitors problems and identifies similarities or chronic issues that may affect multiple stores, Documents resolutions and provides training to Support Agent