Years of experience: 6
Data EntryCustomer ServiceSales & BizDev
Trusted by top professionals
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Olga's Career Path
Nov. 2024 -Apr. 2026
Locallista (Startup) | RemoteCommunity & Operations Manager
PortugalManaged end-to-end customer and business support, handling inquiries, complaints,
and complex service-related issues
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Conducted investigations into disputes, service quality issues, and incorrect
service events, ensuring fair and accurate resolutions
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Acted as a bridge between users, service providers, and internal teams,
coordinating communication and case resolution
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Led community engage...
Feb. 2022 -Sep. 2024
TD SYNNEX | Remote, PortugalCustomer Success Specialist
Managed 30+ daily support cases across EMEA, consistently meeting SLAs and
maintaining high customer satisfaction
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Owned incident lifecycle management, including investigation, coordination, and
resolution
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Collaborated with engineering, IT, and internal stakeholders to resolve complex
technical and operational issues
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Conducted cross-platform analysis to identify root causes and improve w...
Jun. 2020 -Jan. 2022
Teleperformance Portugal | LisbonCustomer Service Specialist (Meta – Facebook)
Portugal, LisbonSupported users via email and chat, handling policy-related and sensitive inquiries
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Investigated user issues related to political/governmental content, ensuring platform
compliance
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Collaborated cross-functionally to resolve complex and escalated cases
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Provided guidance and troubleshooting, improving user experience and issue
resolution time