Years of experience: 14

Incident ResponseCall CenterTechnical Support AgentSupport SpecialistData ProtectionUnited States

Trusted by top professionals

Trust Score

Exceptionally trusted; proven professional excellence.

90%
Francisco's Career Path
Security EngineerJan. 2025 -
Dec. 2025
Shields Health SolutionsSecurity Engineer
IT Support Specialist Tier 3Jan. 2021 -
Jan. 2025
Shields Health SolutionsIT Support Specialist Tier 3
IT Support Specialist Tier 2Jul. 2019 -
Jan. 2021
Shields Health SolutionsIT Support Specialist Tier 2
Remote Support for 1000+ remote users. Windows 10 Environment Microsoft Office 2016 and O365 Laptop and printer hardware Configuration and management of desktop images using a detailed checklist Remote connectivity Virus and spyware cleanup and prevention Comfortable working with colleagues by a support tool, email, voice, and/or remotely connected to machines to identify, research, and resol...

Francisco's Posts

  • 2

    How I can help you

    Enhance SOP efficiency and resolve user issues with advanced troubleshooting. Build a robust knowledge base for self-service. I'm dedicated to completing tasks efficiently, listening to client needs, and continuously learning to improve client outcomes.

  • 2

    People I am looking for

    Seeking partnerships with innovative startups and healthcare providers aiming for cutting-edge technological solutions.

  • 2

    Experience & Cases

    Achievements: 98% satisfaction score, Employee of the Year 2021, met all 2025 goals. Clients: Shields Health Solutions, Cox Communications, Vertical 6.

  • 2

    How to contact

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