Years of experience: 11

Data EntryBlog ManagerProofreaderContent WriterCopywritingCustomer Care Specialist

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Katherine's Career Path
Regional Lead, Customer Success EMEAJan. 2025 -
Present
ROLLERRegional Lead, Customer Success EMEA
Greater London, England, United Kingdom- Own commercial and account strategy for ROLLER’s most complex and high-risk enterprise accounts across EMEA. - Drive risk mitigation, value realisation, and long-term retention for strategic customers. - Deliver measurable expansion revenue
Customer Operations Enablement ManagerApr. 2023 -
Jan. 2024
YOOBICCustomer Operations Enablement Manager
Paris, Île-de-France, FranceReporting to the CCO, it is my responsibility to enable growth of the Customer Teams (Implementation, Customer Success, and Customer Support) by providing them with knowledge, tools, and support needed to achieve business goals/KPIs, exceed customer expectations, and grow/develop in line with the company's long term objectives. Focuses: Communication OKR Development, Management, and Delivery ...
Global Customer Operations Enablement & Communications ManagerApr. 2023 -
Jan. 2025
YOOBICGlobal Customer Operations Enablement & Communications Manager
Paris, Île-de-France, FranceReported directly to the CCO, owning Customer Success enablement across Implementation, Customer Success, Account Management, and Support teams. - Designed YOOBIC’s 360° Approach to Customer Success framework, embedding business value, change management, organizational readiness, and user engagement across the customer lifecycle - Led adoption initiatives, publishing enablement resources and ...