Years of experience: 12
Bilingual Communications SpecialistLanguage SpecialistTranslatorProofreaderContent WriterCopywriting
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Inez's Career Path
Jan. 2026 -Present
The AIDOperations and Support Manager
FranceWith The Aid - The Artificial Intelligence Doctor - we create context -relevant decision-making support chatbots on the main communications platforms used by health workers in primary care settings, and equip them with the best specialised medical knowledge available in their country. We connect them with existing health system tools to increase and measure impact.
Our agent's behaviour is gr...
May. 2024 -Mar. 2026
Tracks and TrailsProduct Operations Manager
FranceRolled out project management software and introduced operating rhythms to improve cross-team visibility and execution; created documentation/SOPs to standardise delivery and reduce recurring operational friction.
Established a partner-led GTM motion (B2B) through event/summit representation and structured follow-up, converting conversations into partner pipeline and decreasing dependence on...
May. 2023 -Dec. 2023
Solar MonkeyOperations and Support Specialist
The Hague, South Holland, NetherlandsLeading research, developing and modifying knowledge content to automate support systems. Personalized customer service, using feedback analysis driving actionable product insights. Cross-functional collaboration to enhance app functionality and user experience. Creating comprehensive training for the sales team.