Costa Rica- Led, and executed multiple continuous improvement and automation initiatives by incorporating process methodologies such as Lean, to streamline workflows and optimize processes, including: ◦ Simplification of the medical and security checks by eliminating 3 manual steps in the process, while integrating the process in Workday to automate it. ◦ Automating document request communications, tra...
Costa Rica- Provided technical assistance to candidates and stakeholders, ensuring compliance with US work authorization processes. - Collaborated with stakeholders to identify pain points and improve operational workflows. - Developed training resources and mentored new hires to enhance team capabilities and performance. - Led the implementation of a new support system, to provide timely assistance fo...