Years of experience: 11

Data Entry SpecialistData EntryAdministrative AssistantAssistantTax ProfessionalTrader

Trust Score

Exceptionally trusted; proven professional excellence.

80%
Jacob's Career Path
EQ Bank - Bilingual Customer Care Representative (July 2024 - Present)Jul. 2024 -
Present
EQ Bank | Equitable BankEQ Bank - Bilingual Customer Care Representative (July 2024 - Present)
Provide exceptional bilingual (English/French) customer service, primarily handling inquiries related to account management, e-transfers, and EQ Bank's savings products. Support customers with Remote Deposit Capture (RDC) issues, troubleshoot transaction errors, and offer clear guidance on EQ Bank's policies. Implement empathy and active listening techniques to manage difficult customer inter...
Operations ManagerJan. 2024 -
Oct. 2024
Outsource Repetitive TasksOperations Manager
Offering administrative assistance and data analysis. The work is guaranteed to meet your expectations, affordable, flexible, high-quality work. Hourly and commission structures are available depending on your preference. See more information at: https://www.outsourcerepetitivetasks.com/
Customer Relationship Management ConsultantNov. 2022 -
Nov. 2023
BET99Customer Relationship Management Consultant
Collaborated with the CRM team and stakeholders to organize and manage assigned campaigns. Designed, tested and delivered multiple campaigns/journeys simultaneously. Managed all activity is consistent, compliant, of excellent quality and follows the brand/marketing guidelines. Elevated experience to generate loyalty within our customer base. Classified and prioritized communications using dif...