Years of experience: 17
Chief Customer Officer (CCO)Customer ServiceCustomer Success ManagerAdvisorAccount ManagerConsulting
Trust Score
Exceptionally trusted; proven professional excellence.
Renee's Career Path
Feb. 2023 -Jul. 2025
Experian Employer ServicesSr. Director, Customer Success Strategy & Operations
Los Angeles Metropolitan Area
May. 2022 -Oct. 2022
TigerConnectSenior Director, Sales & Customer Success Operations
Los Angeles Metropolitan AreaPromoted to Sr. Director of Sales & Client Operations under VP of Revenue Operations to build a collaborative operations organization from pre-sales to post-sales uniting the customer journey internally within TigerConnect. Led sales operations, client operations, and data analytics that supported business development, sales, account management, customer success, customer care, consulting, an...
Oct. 2021 -May. 2022
TigerConnectDirector, Customer Success Operations
Los Angeles Metropolitan AreaBrought in as first Customer Operational leader to build and transform post-sales customer operations overseeing program strategy and management, data analytics, and business systems. • Designed and developed Renewal Optimization program focusing on cross-functional systematic approach between sales, customer success, and account management. Developed comprehensive gross and net retention for...