Years of experience: 4

Tech SupportIT

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William's Career Path
Senior Information Technology ManagerMay. 2025 -
Present
eduthing ltdSenior Information Technology Manager
London
Information Technology Support Team LeadMay. 2024 -
Present
Merlin EntertainmentsInformation Technology Support Team Lead
Chessington, England, United KingdomManaged a team of analysts responsible for the IT support for an attraction with 1200 employees and 1.5 million annual visitors. The team is responsible for all of the IT equipment and operations on the park, ranging from end user desktop and laptops to POS systems and digital signage. To ensure that the SLT and senior staff were kept up to date with our day to day, I sent monthly emails with...
Technology Support AnalystMay. 2022 -
May. 2024
Merlin EntertainmentsTechnology Support Analyst
I supported all technology on park and in back-office areas, including retail units, end-user machines, and servers. I gained experience with AD, SCCM, Intune, Autopilot, PowerShell, and Microsoft Entra. I contributed to projects like the APOS 6 rollout and Teams deployment, handling backend management and ensuring no CAP phones were missed. These projects helped me expand my IT skills and de...

William's Posts

  • 2

    How I can help you

    I specialize in IT management, significantly cutting business costs through strategic technology implementation. My approach enhances user experience by effectively managing incidents. I also have proven experience and success working within the music and entertainment industry.

  • 2

    People I am looking for

    - Seeking clients: - Business with IT Support / Management needs - Organisations in need of new and proactive IT Management - Artists looking for creative direction / management

  • 2

    Experience & Cases

    - 4+ years senior IT management at Merlin Entertainments - Support for Infratech Partners - Current senior IT management for Eduthing - Versatile: large multinationals or small startups

  • 2

    How to contact

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  • 0

    About myself

    With over 5 years in IT management and support within a large multinational enterprise, I successfully led a project reducing licensing costs for Merlin Entertainments by over £350,000. Also responsible for migration to Windows 11 for 500+ devices

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    Job Description

    Seeking a position that allows me to enhance my management skills while offering the flexibility of remote work. Eager to contribute to a forward-thinking team and drive impactful IT solutions.

  • 0

    How to contact

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