Years of experience: 9

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Harrinson's Career Path
Program Operations ConsultantSep. 2025 -
Present
GuidepointProgram Operations Consultant
United States, New YorkExpert network and research firm serving investment professionals and Fortune 500 clients. Brought in as a consultant to build operational infrastructure and analytics supporting a growing portfolio of client engagements.
Director of OperationsSep. 2022 -
Jun. 2025
Arlo HotelsDirector of Operations
United States, New YorkLifestyle hotel brand with 100+ person operation and $10M annual budget. Hired to modernize operations through SaaS platform adoption, data-driven programs, and cross-functional system integration across the full property.
Director of Front OfficeJun. 2018 -
Sep. 2022
Park Terrace HotelDirector of Front Office
United States, New YorkIndependent full-service hotel. Joined at pre-opening to lead the end-to-end deployment of all operational technology platforms and build the systems, processes, and teams needed to launch and scale the property.

Harrinson's Posts

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    About myself

    With over 9 years of experience, I've led deployments of 15+ SaaS platforms, ensuring 90%+ adoption and maintaining 100% staff retention. Successfully improved NPS and reduced resolution time significantly, demonstrating key operational impacts in previous roles.

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    Job Description

    I seek a role as an Implementation Manager at a SaaS company, focusing on full lifecycle implementation and customer success. Preferring a remote-first or hybrid environment, I'm eager to contribute to growth-stage or established companies, aiming for roles that enhance customer retention and product adoption.

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    How to contact

No responses yet
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    How I can help you

    Join a forward-thinking company focused on innovative SaaS solutions and data-driven operations. We are a dynamic team committed to excellence in technology implementations and customer success, with a strong presence in New York, NY and remote work flexibility.

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    People I am looking for

    We are looking for a dedicated professional to lead SaaS implementations and optimize enterprise platforms. Your role will involve enhancing customer experience, driving adoption, and managing operations programs to achieve high efficiency and cost savings.

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    Experience & Cases

    Required Skills: - Expertise in SaaS platform deployment - Strong project management abilities - Proficiency in SQL, Power BI, Jira, and Asana - Excellent communication skills - Certifications in Scrum and Operations Management

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    Salary & Benefits: - Competitive salary based on experience - Comprehensive health and wellness benefits - Opportunities for professional development - Flexible remote or hybrid work options

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    How to contact

No responses yet
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